How we work

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Ideal for businesses seeking long-term strategic support, continuity, and access to operational leadership without the overhead of a full-time COO. 

Key Features:

• Fractional COO Services: Ongoing access to a senior operational leader to drive strategic initiatives, cultural transformation, and performance improvement.
• Monthly Allocation: Fixed number of days/hours per month, ensuring predictability of support and cost.
• Embedded Leadership: Active participation in leadership team meetings, board reporting, strategic planning cycles, and performance reviews.
• Continuous Improvement: Ongoing development and refinement of operational cadence, KPI dashboards, customer and employee experience programs, and governance frameworks.
• IP and Collateral Development: Creation and continuous enhancement of internal playbooks, policies, brand messaging, and delivery frameworks.
   

Benefits:

• Builds a deep understanding of the client’s business
• Drives cultural alignment and long-term value
• Enables proactive rather than reactive change
• Cost-effective compared to hiring a permanent executive

Best suited for clients with a defined need or challenge—whether it's a technology implementation, strategic planning exercise, or operational improvement initiative.

Key Features:

• Defined Scope & Timeline: Engagements are scoped, costed, and delivered around specific outcomes—such as digital platform implementations, maturity assessments, or roadmap development.
• End-to-End Delivery: From discovery to delivery, including stakeholder engagement, business case creation, system configuration, training, and post-implementation support.
• Cross-Functional Expertise: Leverages deep experience in operations, project management, change, technology, and strategy across sectors like healthcare, education, utilities, and government.
• Case Study-Based Execution: Proven success with clients like Gold Coast Hospital, Griffith University, and QLD CCC, using model-driven Power Apps, Power BI, and Microsoft’s PPM stack.
• IP Transfer and Capability Building: We build internal capability as we deliver—ensuring the business is stronger when we leave than when we arrived.
   

Benefits:

• Clear ROI through targeted delivery
• Minimizes internal disruption
• Scalable based on complexity
• Faster time to value for specific initiatives